Keaney Financial Services Terms of Business
TERMS OF BUSINESS
Keaney Financial Services Limited of 30 Lower Leeson Street, Dublin 2 specialise in the provision of Retirement Planning, Life Assurance & Mortgage Services to consumers.
Keaney Financial Services Limited is authorised in Ireland under Section 10 of the Investments Intermediaries Act 1995 (as amended), as an Authorised Advisor to provide advice on transferable securities, tracker bonds, PRSA’s, insurance policies, and deposits. Our firm is also registered as an Insurance Intermediary under the European Communities (Insurance Mediation) Regulations, 2005 (as amended). We are an authorised Mortgage Intermediary under the Consumer Credit Act, 1995 as amended. Copies of our authorisations are available on request. The Central Bank of Ireland holds registers of regulated firms. You may contact the Central Bank on 1890 777777 or alternatively visit their website on www.centralbank.ie to verify our credentials.
We do not hold a shareholding in any insurance undertaking and likewise no insurance undertaking holds an interest in our firm.
Keaney Financial Services Limited is regulated by the Central Bank of Ireland. Our regulator number is 37725. We are subjected to Central Bank’s Consumer Protection Code 2012 and the Minimum Competency Code which offer protection to consumers these Codes can be found on the Central Bank’s website www.centralbank.ie
Keaney Financial Services Limited provides advice on a fair analysis basis in relation to transferable securities, tracker bonds, PRSA’s, insurance policies and deposits. Life assurance products include Life Cover, Serious Illness, Mortgage Protection, Permanent Health Insurance, Pensions, PRSA’s, Investments, and Savings Plans. We also transmit orders on client’s behalf to any of the insurance undertakings or product producers from whom the Company holds letters of appointment. As an authorised advisor, we conduct broad based research in order to determine which product best suits the needs of our clients. As a Mortgage Intermediary we offer, on a limited analysis basis, a referral service to another Mortgage Intermediary, Sherry Fitzgerald, who can arrange a mortgage for you with lenders with which they hold an agency.
Life Assurance: We do not normally charge fees to our clients as we receive commissions from product producers with whom business in placed. However, we can operate on a fee basis if required and if so, we will agree this basis with you.
Keaney Financial Services Limited may receive mortgage commissions from another Mortgage Intermediary for referrals at a rate of up to 0.5% of the value of the amount borrowed.
We may receive regular renewal / funds based commission while your products remain inforce, and these contribute to the costs of our ongoing administration and consulting services which we provide to you.
Conflict of interest:
It is the policy of Keaney Financial Services Limited to avoid a conflict of interest when providing services to clients. Where an unavoidable conflict arises we will advise you of this in writing before providing any business services. If you have not been made aware of any such conflict you may assume that none arises.
Keaney Financial Services Limited has in place a written procedure for the handling of complaints. This procedure ensures that all complaints are recorded and acknowledged within 5 business days. All complaints are fully investigated and the complainant updated at intervals of not greater than 20 business days. We will attempt to investigate and resolve a complaint within 40 business days.
All complaints should be directed in writing to Mr Dick Denieffe, Complaints Officer, Keaney Financial Services Limited, 30 Lower Leeson Street, Dublin 2. In the event that a client remains dissatisfied with the handling of and/or response to a complaint they may refer the matter to The Financial Services and Pensions Ombudsman (FSPO), Lincoln House, Lincoln Place, D02 VH29, (01) 5677000, firstname.lastname@example.org, www.fspo.ie.
Keaney Financial Services Limited is a member of the Investor Compensation Scheme established under the Investor Compensation Act 1998. The legislation provides for the establishment of a compensation scheme and to the payment in certain circumstances, of compensation to clients of firms covered by the Act. However you should also be aware that a right to compensation would only arise where money or investment instruments held by this company on your behalf cannot be returned either for the time being or for the foreseeable future and where the client falls within the definition of eligible investor as contained in the Act. In the event that a right to compensation is established, the amount payable is the lesser of 90% of the clients loss, which is recognised as being eligible for compensation or €20,000.
Product providers are entitled to withdraw benefits or cover if you do not pay your premiums when due. It is therefore critical to the guaranteed continuance of your insurance that premiums are paid in full when due.
Mortgage lenders may take legal action for any unpaid loan repayments. Your home is at risk if you do not keep up repayments on a mortgage or any other loan secured on it.
Mortgage Income Protection:
We hold an agency with Assurant Solutions for mortgage repayment protection in the event of accident, sickness, or unemployment.
We have a referral arrangement with Keaney Insurance Brokers Ltd for general insurance products.
Keaney Financial Services Limited, 30 Lower Leeson Street, Dublin 2.
Phone: 01/6163024 Fax: 01/6618082 Email: email@example.com
These Terms of Business are effective from 1st April 2012 until further notice
Keaney Financial Services Ltd is a Data Controller as defined in the Data Protection Act 1988 and 2003.
We collect your personal details in order to provide the highest standard of service to you. We take great care with the information provided; taking steps to keep it secure and to ensure it is only used for legitimate purposes. To fulfil these objectives we may share information with our associated company Keaney Insurance Brokers Ltd and other affiliated professionals. The contact information and other data which you provide to our office may be used by Keaney Financial Services Ltd and Keaney Insurance Brokers Ltd to advise you of products and services we may offer from time to time.
You have the right at any time to request a copy of any personal data within the meaning of the Data Protection Act 1988 (as amended or re-enacted from time to time) that our office holds about you and to have any inaccuracies in that information corrected.
Terms of Business Acknowledgement
I acknowledge and confirm that I have been provided with a copy of the Terms of Business of Keaney Financial Services Ltd and that I have read through, understand and agree to these terms. I consent to contact being made with me by way of letter, email, SMS text, and fax, in relation to the services described above.